Introduction
1.1 At Raynow Energy, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with our team.
1.2 This policy applies to all visitors, clients, suppliers, agents, technicians, and partners who access or engage with our platforms or services.
Definitions
“You” refers to individuals or organizations purchasing or using our solar products and services, any person accessing our website or social platforms, contractors, subcontractors, vendors, and partners.
2.2 “We”, “Our”, or “Us” means Raynow Energy.
2.3 “Personal Data” means any information that can be used to identify an individual, directly or indirectly.
2.4 “Processing” refers to any operation performed on personal data, including collection, storage, use, or deletion.
Collection of Personal Information
3.1 We may collect the following types of personal information:
3.2 You are responsible for ensuring the accuracy and completeness of the personal data you provide.
3.3 We only collect data that is necessary and lawful, and process it in a fair and transparent manner.
Legal Basis for Processing Your Data
We process your personal data based on one or more of the following legal grounds:
4.1 Consent – where you have given us clear permission to do so;
4.2 Contractual Necessity – to fulfill our obligations in a product/service agreement;
4.3 Legal Obligation – where we are required by law;
4.4 Legitimate Interest – for business efficiency and service improvement;
4.5 Public Interest or Vital Interest – in cases affecting your safety or that of others.
Use of Your Personal Information
We use your personal data for the following purposes:
5.1 Processing and fulfilling product or service orders
5.2 Customer support and communication
5.3 Responding to your queries and feedback
5.4 Keeping you informed about our services, updates, and events (where applicable)
5.5 Improving our services and user experience
5.6 For compliance, legal or regulatory requirements
5.7 We do not sell or share your personal data with third parties without your explicit consent unless required by law.
Cookies and Tracking Technologies
6.1 Our website uses cookies and similar technologies to enhance user experience, collect usage data, and improve our services.
6.2 You may disable cookies in your browser settings, but some website features may not function properly.
Data Security
7.1 We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
7.2 Our website uses secure protocols (e.g., HTTPS), encryption tools, and regular monitoring to safeguard information.
Your Rights
You have the following rights under applicable data protection laws:
8.1 The right to be informed about how we use your data
8.2 The right to access and request a copy of your personal data
8.3 The right to request corrections to your data if inaccurate
8.4 The right to request deletion of your data, subject to legal exceptions
8.5 The right to object to or withdraw consent for data processing
8.6 To exercise any of these rights, contact us at: info@raynowenergy.com
Data Retention
9.1 We retain personal data only as long as necessary to fulfill our obligations and for legal, tax, or audit purposes.
9.2 Data that is anonymized may be retained indefinitely for research or statistical purposes.
Updates to This Privacy Policy
10.1 We may revise this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
10.2 Continued use of our services after changes signifies acceptance of the updated terms.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Email: info@raynowenergy.com
Website: https://raynowenergy.com
We are creating a future where renewable energy isn’t just an option but the backbone of a thriving planet.